- Shipping & Returns
Shipping & Returns
Shipping and Returns Policy
Currently we are offering free shipping worldwide on all our bags and we can ship to virtually any address in the world.
All our bags go through a rigid quality inspection process before being carefully packaged with a COCO ROSS dust bag and packaged with extreme care to ensure no damage during shipping and delivery to your door.
Once your order is confirmed we will ship your order the same day.
Shipping in the Philippines takes around 1- 3 days, though in Metro Manila your item will normally arrive next day.
International destinations can take from 2 to 10 days to arrive at your shipping address once shipped, depending on the country of destination.
You may return any new, unused item within 30 days of delivery for a full refund.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.